Shipping & Returns
(Updated 02/06/2023)

SHIPPING

Once an order is placed it cannot be canceled.

Once your method of purchase has been authorized you will receive a confirmation email from us. 

We are unable to combine shipping on multiple orders.

STASHED is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Please be sure to double-check your shipping information prior to submitting your order.
STASHED is unable to intercept, change, or reroute to a different shipping address of a package to alter its delivery, and we will only ship to the address provided at checkout.

SHIPPING RATES
Contiguous United States:
We ship via UPS GROUND and our flat rate is $15.

We process orders in 1-4 business days, Monday to Friday, excluding National Holidays. But most orders are processed within 2 business days.

We are unable to ship to PO Boxes and military addresses.

The Rest of the World
We ship via USPS International Priority for $50
Please note: Goods imported internationally almost always incur customs fees and import tax. Please refer to your country's trade and tariff policies to estimate these fees. STASHED is not responsible for any customs fees or import taxes on purchases that ship outside of the United States of America. We will not be responsible for, or reimburse shipping costs for returned shipments that result from failure to pay taxes or duties



Missing, Lost, or Stolen Package
STASHED is not responsible for any lost or stolen shipments. If you do not receive your package, please initiate a claim with UPS HERE and email info@stashedsf.com with any relevant information, including the claim number. 

Lost/Non-Issued Original Packaging Contents
Sometimes we sell products that come with additional accessories which are provided by the original manufacturer. These are items such as: Extra shoelaces, hangtags, special tissue paper or other packing material, shoe trees, etc. This is a non-exhaustive list and will vary from shoe to shoe. STASHED is not responsible for any damage that may occur in transit of shoe accessories or the shoe box that comes from the manufacturer nor we will reimburse or accept a return for any missing accessories or a damaged box. STASHED is unable to assist with missing accessories and will not respond to customer inquiries regarding these accessories. We recommend reaching out to the original manufacturer to explore options for replacement accessories.

Restricted Selling of Vendors
Due to contractual agreements with the below vendors, we are unable to ship these items to any address outside of the United States and its territories:

• Jordan
• Nike
• Nike ACG
• Nike Apparel
• Converse

RETURNS

Online Orders

We offer a 14-day return window for eligible merchandise. The 14-day period starts when your package is marked as delivered. Refunds are provided as store credit (that may be used in-store or online), less the amount of the original shipping cost, which is kept as a restocking fee.
Final Sale or other excluded merchandise are ineligible for returns or exchanges. 

In-Store Purchases

We offer a 14-day return for eligible merchandise. Refunds are provided in the form of a STASHED Gift Card that may be used in-store or online. Must have original receipt.
Final Sale or other excluded merchandise are ineligible for returns or exchanges. 

Return Conditions

• Prior to sending your return, please email info@stashedsf.com to receive an RA number and initiate your return.
• We are unable to offer exchanges or returns on Final Sale items. Final Sale items include:
• ALL SALE MERCHANDISE
• Accessories
• Apothecary
• Bags
• Belts
• Books
• Bras
• Headwear
• Socks
• Sunglasses
• Underwear/Intimates
• Wallets
• Watches
• All Launch/Release/Quickstrike (QS) or other products defined by us as a launch/release/draw are Final Sale. These items could be sneakers, clothing, etc. regardless of brand, no exchanges, returns, or order cancellations will be offered on these products.